A scary popup says your computer has a virus — do NOT call that number

WHAT'S HAPPENING

A message appears on your computer screen — sometimes with an alarm sound — warning that your computer has been hacked, infected with a virus, or is about to be shut down. It instructs you to call a toll-free number immediately.

The 'tech support agent' who answers is polished, patient, and persuasive. They ask to access your computer remotely, then find 'evidence' of problems and request payment to fix them.

WHY IT WORKS ON SMART PEOPLE

The FBI reported $159 million in losses from tech support scams targeting older adults in 2024 alone. These scams work not because victims are naive — but because they're cautious.

The popup is designed to look exactly like a legitimate Microsoft or Apple warning. The agent sounds like someone from a real call center. And the fear of losing important files, photos, or financial records is completely understandable.

RED FLAGS

• Any popup that tells you to call a phone number

• An alarm sound playing from your computer

• Any request to let someone remotely access your computer

• Requests for gift cards, wire transfers, or bank account information to 'remove the virus'

WHAT TO DO

1. Do not call the number. Do not click anything on the screen.

2. Close the browser tab or window. If you can't close it, turn the computer off.

3. Call a family member or trusted person for help before turning it back on.

SOURCE

FTC Consumer Information | FBI IC3 Elder Fraud Report 2024